A member of The Car Distribution Group    ph 09-270-1866    fx 09-276-6498   hours 8.00am to 4.30pm

Frequently Asked Questions

  • Do you collect from or deliver to our house?

    No, due to the size of our transporters, we cannot collect from or deliver to residential or rural areas. All addresses provided are checked for suitability before the booking is confirmed, and if your address is not suitable, you will need to arrange an alternative place of business for us to collect from or deliver to.

  • Where are your depots?

    We have depots in Auckland, Wellington and Christchurch, and sub-depots in Nelson and Dunedin. We can also arrange for the vehicle to be collected from or delivered to Wellington Wharf and Picton Wharf.

  • Are your depots open on the weekends?

    Our business hours are 7.30am to 4.30pm Monday to Friday. We do not allow pickups and drop offs outside of those hours.

  • Can I put stuff in the car?

    We do not allow personal items to be transported inside vehicles. This includes luggage, tools, spare parts and tyres.

  • My town is not listed. What do I do?

    We can collect from and deliver to most major towns. If your town is not listed, please fill out our enquiry form and we will be in contact.

  • I sent through an enquiry, when will I hear back?

    We generally respond within 1 working day. If you have not heard back, please call us on 09 270 1866 or email us directly on sales@thecdg.co.nz.

  • Do you move damaged vehicles?

    No. All vehicles transported by us must be in good condition. We cannot move vehicles with major body damage, oil or fluid leaks, faulty brakes or flat batteries and mechanical damage.

  • What happens if I cancel my booking?

    If we have not sent a truck to collect your vehicle, you will be issued with a full refund.

    If we have already tried to collect your vehicle, there will be a charge of $100.00 including GST. This will be debited from your refund before it is processed.

  • Can you transport lowered or modified vehicles?

    We cannot transport race cars, as they are unsuited to our transporters.

    If your vehicle has been lowered, we need a minimum of 130mm of full ground clearance to safely transport your vehicle.

    All modified vehicles must be checked for suitability before your booking is confirmed.

  • Is my car insured during transportation?

    Transportation is done at Owner’s Risk. The Car Distribution Group trading as HaulPlus accepts no liability for any damage that may occur during transportation. We strongly recommend that you have the vehicle fully insured with your own insurer before the transportation commences.

  • I want to transport a classic car. Can you do this?

    We cannot transport vehicles that are older than 1980.

  • How long does transportation take?

    We DO NOT and CANNOT guarantee specific timeframes.

    Please allow 2-3 working days for collections.

    We advise to allow 7-10 working days for Inter-Island transportation depot to depot.

    Please be aware, there may be delays due to weather, high volumes etc.

    For accurate ETA’s please email sales@thecdg.co.nz with your vehicle ID.

  • What does STD/ETD mean?

    SDT is Standard delivery time, this is a fixed date that comes through electronically when the movement is entered.

    ETD is Estimated delivery time, this is a moving date and moves up and down depending on how far the vehicle has travelled.

    For accurate ETA’s please email sales@thecdg.co.nz with your vehicle ID.

If your question is not shown above, please feel free to contact us via the Contact Us page.